Privacy Policy

Introduction

CloudHarb ("we") values your privacy. This policy describes how we collect, use, store, and protect your personal information. By using our services, you agree to this policy.

1. Information We Collect

1.1 Account Information

When you sign in via a third-party platform (GitHub), we collect:

• Username and display name
• Email address
• Avatar image
• Third-party user ID

1.2 Usage Information

When you use the service, we automatically collect:

• API call logs (time, model, token usage)
• IP address and device information
• Browser type and version
• Access time and page view records

1.3 Payment Information

When you top up your balance, we collect:

• Payment amount and time
• Payment method (processed by third-party providers)
• Transaction order ID

Note: We do not directly store sensitive payment information such as card numbers or payment passwords.

2. How We Use Information

We use the information we collect to:

2.1 Provide Services

• Create and manage your account
• Process API requests and responses
• Calculate usage and charges
• Provide technical support

2.2 Improve Services

• Analyze service usage
• Optimize system performance
• Develop new features
• Fix errors and issues

2.3 Security

• Detect and prevent fraud
• Protect system security
• Prevent abuse

2.4 Communication

• Send service notifications
• Respond to your inquiries
• Notify you of important updates

3. Sharing and Disclosure

We do not sell your personal information. We may share information in the following cases:

3.1 Third-Party Service Providers

We use third parties to support our operations, including:

• Cloud service providers (storage and processing)
• Payment providers (payment processing)
• AI model providers (API processing)

These providers only access information necessary to perform their tasks and are obligated to protect it.

3.2 Legal Requirements

We may disclose information when required to:

• Comply with laws, regulations, or court orders
• Protect our legal rights
• Prevent fraud or security threats
• Protect users or public safety

3.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will notify you before any transfer.

4. Data Storage and Security

4.1 Data Storage

• Your data is stored on secure cloud servers
• We use industry-standard encryption for data transmission
• Database access is strictly controlled

4.2 Security Measures

We use multiple measures to protect your information:

• HTTPS encrypted transport
• Encrypted storage
• Regular security audits
• Access logging
• Firewalls and intrusion detection

4.3 Data Retention

We retain information only as needed:

• Account info: during account lifetime and 1 year after
• Usage records: 6 months
• Payment records: 3 years (for financial compliance)

5. Your Rights

Depending on applicable privacy laws, you may have the right to:

5.1 Access

Access the personal information we hold about you.

5.2 Correction

Request correction of inaccurate or incomplete information.

5.3 Deletion

Request deletion of your personal information in certain cases.

5.4 Restriction

Request restriction of processing of your personal information.

5.5 Data Portability

Request your data in a structured, commonly used format.

5.6 Objection

Object to certain processing of your personal information.

To exercise these rights, contact us using the details below.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze site usage
• Provide personalized experiences

You can manage cookies in your browser settings, which may impact some features.

7. Third-Party Links

Our services may include links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be processed outside your country/region. We take appropriate safeguards for such transfers.

10. Policy Updates

We may update this policy from time to time. Material changes will be announced on the site or via email. Continued use of the service means you accept the updated policy.

11. Contact Us

If you have questions about this policy or wish to exercise your rights, contact us at:

• Email: support@cloudharb.com

We will respond within 30 days of receiving your request.